How many do I need to order?
Laurel Run's low minimum is just 12 pieces of a design.  You can mix and match the garment styles, colors and sizes to reach the 12 piece minimum as long as the design and thread colors do not change.

Must I order in multiples of 12? 
No.  While many embroidery companies require this because the machines are designed to run in multiplies of 12.  We understand that team sizes and fund raiser sales do not follow this rule.

How do I pay for my order? 
 A 50% deposit is due before the order will be placed into production.  The deposit must be accompanied by a purchase order on school letterhead.  The balance of the order is due 7 days from the date of the shipment.

How long until my order is complete?
Normal production time is 15 working days from approval of artwork and/or receipt of deposit.

What if I want a garment that is not shown?
Just tell us the item and price range you are looking for.  Please allow several extra days for us to respond.  We will let you know either way and if we can't provide it what your cost will be.

What if I have a special design I want to use?
Fax or E-mail us the artwork.  For an additional charge we can digitize your design.  We will let you know what the additional cost will be.  This is a one time charge and would not apply to any additional orders that you would place for this design.

What if we have a special mascot or a sports theme that is not shown as a center drop?
Fax or E-mail us us the art.  Chances are we have it in our design library.  If not for a small one time fee we can digitize it.

Why can't I place my order through the website?
This is not a secure site and due to the complexity of the designs we actually need to briefly talk to someone to work through the details of the order.